FAQ
Frequently asked questions about our holiday homes
For the safety of your animals and those around Ca la Montse and Can Xisquet. Newcomers can cause accidents and / or attacks.
Pets of any kind are not allowed inside the houses for the safety of people with allergies.
Ca la Montse is a house for up to 12 people plus 2 addicional people and Can Xisquet up to 10 people.
Adults, children and babies must be notified.
If you wish to have guests to spend the day, you must make a request in advance and failure to accept may result in an additional surcharge.
The legal capacity cannot be exceeded under any circumstances.
We are in a park Biosphere Reserve .With the silence you can hear the bell tower of Viladrau which is 3.5 km away.
The mountains that surround the valley we are in bounce and amplify the sound .
We have cots, highchairs, baby bath and several items for babies.
The rooms in our houses are double, with double beds or twin beds.
The possibilities for changing this layout are very limited.
To make the reservation of the house effective, a payment and deposit (indicated in the contract) was made by bank transfer.The rest of the payment is made in cash on arrival .
Upon arrival, you will be asked to physically show your ID and we will complete the form that we must send to the police.
Check-in and check-out times are specified in the contract .Check-in time is from 5pm.In the case of weekly rentals, the departure time is at 10am.On weekend contracts (unless otherwise specified) the departure time is until 6pm.
The tourist tax is applied per person and night (over 16 years old, up to a maximum of 7 nights)
-The tourist housing in the area where we are located is €1,10 per person/night (from april 2026 €2.00 per person/night)
Ca La Montse HUTCC-063129
-The rural tourism houses are €0.66 per person/night (from april 2026 €1.32 per person/night)
Can Xisquet PCC-000515
The deposit, specified in the contract, is deposited by bank transfer before arrival. This will be returned to the account number provided within five days of the end of the stay, if no damage, outstanding debts or breaches of the contract are found.
Són espais ideats per a famílies
Decret 75/2020 Article 221-2 i Article 213-41 3
It is not allowed to make a fire outside the areas expressly designated for this purpose.
*We are outside the urban area, so to use the barbecue you must verify if the Generalitat's Alfa Plan allows it.
In our accommodations you will find television screens to connect your devices (HDMI and USB) or use your own subscriptions).
The televisions are not connected to an antenna nor do they offer conventional channels, since copyright regulations (EGEDA) require specific licenses for their broadcast in tourist establishments, including free and public service content, such as news programs.
No, we do not offer the "No contact/Contactless stay" option.
We are an accommodation, not a rental. This means that we ensure the good maintenance of the facilities and outdoor spaces, as well as the care and well-being of the goats that graze around the house. However, we do not access the interior of the accommodations except in case of necessity (to resolve an incident) and always with the prior knowledge and consent of the guest.
Our priority is to ensure that our guests can disconnect from day to day and connect with the environment, its history and its natural beauty. We try to be as discreet as possible and not interfere with our visitors' stay, but we are always available to resolve any doubts, queries or requests.
It is important to note that, nowadays, privacy is often confused with attention. We are committed to offering close but respectful attention: we will serve you professionally, but at no time will we reveal information about your stay to third parties (except for mandatory registration with the police). We do not request photos, autographs or promote unnecessary conversations.
Our goal is for you to fully enjoy your experience with total peace of mind and freedom.